Recommended Reading on Listening Skills

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone - by Mark Goulston and Keith Ferrazzi

Everyone Communicates, Few Connect: What the Most Effective People Do Differently - by John C. Maxwell

Power Listening: Mastering the Most Critical Business Skill of All - by Bernard T. Ferrari

Recommended Videos to watch

5 ways to listen better - TED talk by Julian Treasure 

How to truly listen - TED talk by Evelyn Glennie