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Campus 2 Corporate
Communication Skills, Professionalism, and Etiquette
Introduction (18:12)
Communication – What and Why
A Corporate Story (5:01)
Our Communication Origins (6:06)
Importance of Communication (7:48)
3 Pillars of Communication (9:26)
Types of Communication – 3 dimensions (10:04)
Communication in Various Scenarios (9:58)
Post-Module Activities (4:44)
Highlights (3:40)
Communication Skills Pre-assessment
Communication Pre-assessment
Communication Model & Characteristics
A Corporate Story (4:02)
Model of Communication (8:51)
The Message – Key Characteristics (8:57)
The Sender – Key Characteristics (9:28)
The Receiver – Key Characteristics (7:31)
The Feedback – Key Characteristics (7:23)
Post-Module Activities (4:44)
Highlights (4:21)
Communication Case & Video
Communication Case & Video
The 3Vs of Communication
A Corporate Story (4:16)
Words (9:24)
Voice Part – 1 (10:02)
Voice Part – 2 (8:41)
Body Language (10:04)
Why emails need more effort (6:36)
Post-Module Activities (4:44)
Highlights (2:59)
Rapport Building
A Corporate Story (4:56)
Rapport Building: M.I.SS.E.D. (6:05)
M: Match (9:17)
I: Interest (8:03)
S and S: Sensory Specific Language (9:50)
E: Engage (5:26)
D: Disclose (9:34)
Post-Module Activities (4:44)
Highlights (2:19)
Barriers in Communication
A Corporate Story (4:12)
Introduction to Barriers (7:42)
Physical Barriers (7:29)
Perceptual Barriers (7:52)
Emotional Barriers (8:15)
Cultural Barriers (4:58)
Language Barriers (6:58)
Gender Barriers (4:37)
Interpersonal Barriers (4:41)
Post-Module Activities (4:44)
Highlights (4:23)
Listening Skills
A Corporate Story (3:13)
Active Listening (5:53)
Listening - the Process (9:31)
Myths (7:46)
Checkpoints (5:34)
Barriers to Listening (7:44)
Post-Module Activities (4:44)
Highlights (2:59)
Types of Listening
A Corporate Story (5:05)
Informative Listening (8:45)
Relationship Listening (7:26)
Appreciative Listening (6:44)
Critical Listening (6:18)
Discriminative Listening (4:55)
Post-Module Activities (4:44)
Highlights (3:40)
Empathy
A Corporate Story (3:16)
Understanding Empathy (5:15)
3 Levels of Listening (6:20)
Empathetic Listening (4:24)
Benefits of Empathetic Listening (4:26)
Empathy by Brené Brown (8:06)
Strategies for Empathetic Listening (5:46)
Post-Module Activities (4:44)
Highlights (4:23)
Non-verbal Communication
A Corporate Story (3:20)
Types of Non-verbal Communication (4:17)
Kinesics (8:29)
Paralanguage (6:54)
Vocal Interferences (6:04)
Spatial Usage (7:20)
Body Language and Culture (3:07)
Post-Module Activities (4:44)
Highlights (3:40)
Email Etiquette Pre-assessment
Email Etiquette Pre-assessment
Email Etiquette
A Corporate Story (5:10)
Professional Writing (6:05)
the Subject Line (6:40)
Salutation (6:27)
Auto Signature (5:41)
Even ifs of email (3:49)
Other Tips (7:34)
Post-Module Activities (4:44)
Highlights (3:40)
Telephone Etiquette
A Corporate Story (5:12)
Importance of Telephonic Communication (4:07)
Answering a Call Steps (5:58)
Making a Call Steps (5:53)
Voice Message (6:44)
Picking up another’s Phone Steps (3:13)
Managing different Callers (7:51)
Post-Module Activities (4:44)
Highlights (3:40)
Communication in Organizations
A Corporate Story (3:12)
Communication and Teamwork (6:27)
Communicating in Meetings (9:02)
Communicating with Managers (7:03)
Post-Module Activities (4:44)
Highlights (3:40)
Business Etiquette Pre-assessment
Business Etiquette Pre-assessment
Professionalism and Etiquette
A Corporate Story (3:33)
Perception (5:56)
Handshakes (6:20)
Dining Etiquette (8:18)
Importance of Punctuality (5:54)
Post-Module Activities (4:44)
Highlights (2:59)
Dress for Success
A Corporate Story (4:08)
Importance of Dressing and Grooming (6:07)
Clothes for Men (5:31)
Clothes for Women (5:32)
Grooming tips for Men and Women (8:00)
Post-Module Activities (4:44)
Highlights (2:58)
Personality Development
A Corporate Story (3:39)
Parameters of Personality (4:41)
Knowledge (7:02)
Skills (6:25)
Attitudes (6:34)
Post-Module Activities (4:44)
Highlights (2:58)
Teamwork
A Corporate Story (3:33)
Importance of Teamwork (7:21)
Redefine Silos (5:39)
Be a TEAM player (6:45)
Be a team PLAYER (7:03)
Post-Module Activities (4:44)
Highlights (3:41)
Post Course Reading Material
the Metamorphosis
Verbal Communication
Non-verbal Communication
Listening Skills
Business Etiquette
Post Course Assessment
Verbal Communication
Non-verbal Communication
Listening Skills
Business Etiquette
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I: Interest
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